FREE shipping worldwide.
Import customs duties and Vat is included in the price, so there will be NO extra costs to our customers
once your jacket arrives in your country.
Currently all jackets will be sent to you from Cape Town and will reach you within 10 days of ordering.
What is your returns policy?
Afromontane UK Ltd allows returns to be sent back within 14 days from the day your order has been received. (DHL takes approximately 7 days from the UK, Europe, US to Cape Town)
Instructions for returning an item:
- Roll your jacket neatly and pack it back in it’s stuff bag with the cell phone pouch (free gift) slipped into the bag.
- Place the stuff bag back into the box and tape securely closed.
- Include a note detailing: Reason for return, and the ORDER REFERENCE number. (This is very important for the Fulfilment company to be able to place the product on their system)
- Send the parcel to: Afromontane, 3 Fountain Drive, Hout Bay, 7806, Cape Town, South Africa. Contact person: Sandra +27836544259
- If you prefer, we can arrange for DHL to collect your parcel, Which will require you to be able to print a waybill. We can invoice you for this separately.
Once we have confirmed receipt of the jacket in good order, we will process a refund on the credit card that you paid for your purchase. If you would like to swap your jacket for another, then we will ship your replacement for FREE.
Our guidelines for returns:
Items must be returned within 14 days of purchase. (If shipping is delayed, not to worry, as long as we have received proof for e.g. a tracking number before 14 days, your return will still qualify for a full refund)
- The safety and cost of shipping a return, is your responsibility, and if you would like to swap your purchase, we will ship the replacement to you for free.
- Items must be unused with tags still attached
- Items must be free from makeup and perfume, so please be mindful of this when trying them on
- We do not refund any sale items, but we will do our best to accommodate size swaps
- You will be refunded in your original form of payment
- For any factory faults, we will offer a full refund including shipping costs for the return of the item, or an exchange if we have availability.
- All clothing comes with a 3-month guarantee. If you have any problems with your jacket at any time after that, please feel free to be in touch, and we will do whatever we can to help.
What is the return address?
Afromontane, 3 Fountain Drive, Hout Bay, 7806, Cape Town, South Africa
Receiver info for the Courier: Sandra Bold, Mobile: +27836544259, Email: email@example.com