Shipping rates?

Ordering from the UK: FREE Shipping to customers in the UK for purchases over £20.

You will receive your jacket within 2 working days of ordering

Ordering from EU, US, or Canada: £10. You will receive your jacket within 3-5 days

Ordering from anywhere else (outside of the above mentioned countries) in the world £30. You will receive your jacket within 10days

All import customs duties for international shipping outside of the UK are the responsibility of the customer.

What is your returns policy?

Afromontane UK Ltd allows returns within 14 days from the day your order has been received.

Instructions for returning an item:

  • Roll your jacket neatly and pack it back in it’s stuff bag with the cell phone pouch (free gift) slipped into the bag.
  • Place the stuff bag back into the box and tape securely closed.
  • Include a note detailing: Reason for return, and the ORDER  REFERENCE number. (This is very important for the Fulfilment company to be able to place the product on their system)
  • Send the parcel to: Martland Park, Fulfillment Crowd, Unit 2 Hill Ridge Road, Wigan, Lancashire, WN5OLS.

Once the fulfilment agent has confirmed receipt of the jacket in good order, we will process a refund on the credit card that you paid for your purchase. If you would like to swap your jacket for another, then we will ship your replacement for FREE.

 

Our guidelines for returns:

Items must be returned within 14 days of purchase.

  • All returns will be directed to our holding facility in the UK.
  • The safety and cost of shipping a return, including customs duties is your responsibility, and if you would like to swap your purchase, we will ship the replacement to you for free.
  • Items must be unused with tags still attached
  • Items must be free from makeup and perfume, so please be mindful of this when trying them on
  • We do not refund any sale items, but we will do our best to accommodate size swaps
  • You will be refunded in your original form of payment
  • For any factory faults, we will offer a full refund including shipping costs for the return of the item, or an exchange if we have availability.
  • All clothing comes with a 3-month guarantee. If you have any problems with your jacket at any time after that, please feel free to be in touch, and we will do whatever we can to help.

 

What is the return address?

Fulfilment Crowd, Unit 2, Hillridge Road, Martland Park, Wigan, Lancashire, WN5OLS